Refund Policy And Cancel Merchant business' return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an "Accept" or "Agree" for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.

DIPAY Solutions is committed to delivering reliable and timely services to its customers. While we maintain a liberal cancellation policy for physical products, the nature of certain digital services requires specific guidelines as outlined below:

• Bill Payment Services (Electricity, Water, Gas, etc.).

• - Cancellation Not Permitted: Once a bill payment request is successfully submitted and processed, it cannot be cancelled or reversed. .

- Service Failure Exception: In rare cases where the payment fails due to technical issues or is not acknowledged by the respective utility provider, DIPAY Solutions will investigate and initiate a refund or reprocessing as applicable

Travel Ticket Bookings (Bus, Train, Flight.)

- Cancellation Window: Cancellations are allowed only within the time frame defined by the respective travel operator or airline.

- Charges Applicable: Cancellation charges may apply as per the vendor’s policy. DIPAY Solutions will facilitate the process but does not control the refund amount or timeline.

• - No Cancellation After Departure: Tickets cannot be cancelled once the scheduled departure time has passed.

At DIPAY Solutions, we stand behind the quality of our products and services. Your satisfaction is our priority, and we offer a 30-day money-back guarantee on eligible purchases to ensure a risk-free experience

- If you're not completely satisfied with your purchase, you may request a full refund within 90 days of the transaction. - To initiate a refund, please contact our support team with your order details, including the order number (sent via email upon purchase). - While feedback is optional, we encourage you to share your experience—your insights help us improve our offerings and service quality. .

🚫 Non-Refundable Services Refunds are not applicable for services that have been fully delivered, including: - Installation services - Knowledge base hosting or access - Any service explicitly marked as non-refundable at the time of purchase

⏳ Refund Timeline - Approved refunds are processed within 21 business days from the date of confirmation. - Refunds will be issued to the original payment method unless otherwise specified. Would you like this adapted for your website, WhatsApp broadcast, or internal SOPs? I can also help you create a visual version for merchant onboarding kits or partner portals.